Terms of Service

Last updated: December 2024

1. Acceptance of Terms

By accessing and using the Empire Blue website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and services operated by Empire Blue Pvt. Ltd. ("Company," "we," "us," or "our").

2. Description of Services

Empire Blue provides premium drinking water products and related services. Our services include:

  • Online ordering and delivery of premium water products
  • Customer support and account management
  • Website access and information services
  • Marketing communications (with consent)
  • Product information and educational content

3. User Accounts and Registration

Account Creation

To access certain features of our services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Account Termination

We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason at our sole discretion.

4. Ordering and Payment Terms

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.

Pricing and Payment

All prices are in Indian Rupees (INR) and are subject to change without notice. Payment must be made at the time of ordering through our accepted payment methods. We use secure third-party payment processors to handle transactions.

Delivery

Delivery times are estimates only. We are not responsible for delays beyond our control. Risk of loss and title for items purchased pass to you upon delivery.

5. Product Information and Quality

We strive to provide accurate product information, but we do not warrant that product descriptions, pricing, or other content is accurate, complete, reliable, current, or error-free.

Our products meet all applicable safety and quality standards. However, individual results may vary, and we do not guarantee specific health outcomes from consuming our products.

6. Prohibited Uses

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of our services
  • Use automated systems to access our services
  • Resell or redistribute our products without authorization

7. Intellectual Property Rights

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Empire Blue or its licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

9. Disclaimers and Limitations

Service Availability

Our services are provided "as is" and "as available." We do not guarantee that our services will be uninterrupted, secure, or error-free.

Limitation of Liability

To the maximum extent permitted by law, Empire Blue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Indemnification

You agree to indemnify and hold harmless Empire Blue from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use our services will cease immediately, and we may delete your account and related information.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Madhya Pradesh, India.

We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@empireblue.in

Phone: +91 98765 43210

Address: Empire Blue Pvt. Ltd., Chhindwara, Madhya Pradesh, India